FAQ

Once your order is processed by our team, you will receive an email to track your order in real-time and know the delivery date.

We are unable to modify your order once it has been processed and dispatched.
We kindly ask you to place a new order and send an email to our customer service: contact@mediwell-solutions.com

Please check your spam or junk folders. If you still can't find the email, please contact us at contact@mediwell-solutions.com.

When you make a purchase online using your credit card, all your information is entered on a secure SSL web page. Your information is then encrypted by SSL and sent directly to our payment service provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers at any point. Payments are processed through Shopify Payments and Paypal.

We accept all major credit cards, payments via Paypal, and Apple Pay. However, we do not accept checks, money orders, or bank transfers.

Please send us an email at contact@mediwell-solutions.com, and we will work together to find a solution.

All orders are prepared and ready to ship within 24 hours typically. In some cases, it may take up to 48 hours.

Standard delivery typically takes 3 to 12 business days, depending on the delivery address.

If you encounter any issue with your delivery, please contact our Customer Service via email and provide photos if necessary.

Please refer to the website's Return Policy. For any additional inquiries, contact us through our support: contact@mediwell-solutions.com

You can submit a refund request through our support: contact@mediwell-solutions.com

All return fees and other charges are the responsibility of the customer.