Refund policy

If you're not completely satisfied with your order, you may return it within 30 days of delivery, subject to the conditions outlined below.

1. Return Conditions

  • Eligible items may be returned within 30 days of the delivery date.
  • To qualify for a return, products must be unused, undamaged, and in the same condition in which they were received. They should be returned in their original packaging with all labels, accessories, and included components.
  • Our customer support team is available to help guide you through the return process from start to finish.
  • We do not charge any restocking fees on eligible returns.

2. Return Costs

  • Defective, Damaged or Incorrect Items. Shipping on returns is prepaid by us if you receive a defective, damaged or incorrect item.
  • Change of Mind:If you change your mind about a purchase, then it is up to the customer to arrange and pay for return shipping.
  • Shipping fees paid at checkout are non refundable

3. How to Start a Return

  1. Get in Touch: If you're not completely satisfied with your purchase, please email us at contact@mediwell-solutions.com, including your order number and the reason for your return. If you received an incorrect or faulty item, we'll provide you with a prepaid return shipping label.
  2. Prepare Package: Please ensure the item is securely packed in its original packaging, with all accessories, documentation, and contents included.
  3. Return an item: Follow the instructions provided in your return approval email to send your item back to us.

4. Refunds

  • We will inspect all returned merchandise to ensure it adheres to our return policy. Refunds are issued within a period of 7 days.
  • Please note that your bank may also take extra time to process the amount.

5. Exchanges

We offer exchanges, if you need a different product contact us at contact@mediwell-solutions.com

6. Questions & Support

If you need any assistance, please refer to our FAQs page, or reach out to our Customer Support team.

Store Name: Mediwell Solutions

Company Name: NOVALY LLC

EIN: 36-5088684

Company Number: 2023-001334357

Address: 5830 East 2nd StreetSte 7000 #11584, Casper Wyoming 82609, USA

Email: contact@mediwell-solutions.com

Phone: +13072247445

Customer Support Timings:

9:00 AM - 5:00 PM MST, Monday - Friday (except for Weekends)

We aim to response to all inquiries within 1 business day.