Below are answers to some of the most common questions our customers ask before making a purchase.
If you have any other questions, please feel free to contact us at
contact@mediwell-solutions.com.
- All
- ORDERS
- PAYMENTS
- DELIVERY
- RETURNS
Need Help?
If you have an issue or question that requires immediate assistance, please see our
FAQs or
contact us.
If we aren’t available, send us an email and we'll aim to respond to all enquiries within 1 business day.
ORDERS
Once your order is processed by our team, you will receive an email to track your order in real-time and know the delivery date.
We are unable to modify an order once it has been processed and dispatched.
If you need to make changes, please place a new order and contact our customer support team at
contact@mediwell-solutions.com.
Please check your spam or junk folder first. If you still haven't received your email, please contact our support team at contact@mediwell-solutions.com.
PAYMENTS
When you make a purchase online using your credit card, all your information is entered on a secure SSL web page. Your information is then encrypted by SSL and sent directly to our payment service provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers at any point.
We accept payments via. Visa and Mastercard. However, we do not accept checks, money orders, or bank transfers.
Please send us an email at contact@mediwell-solutions.com, and we will work together to find a solution.
DELIVERY
Delivery typically takes 3 to 6 business days from the date of order.
- Handling time: 1-2 business days days (Mon-Fri)
- Transit Time: 2-4 business days (Mon-Fri)
RETURNS
Please refer to our Return Policy. For any additional enquiries, please contact our support team at contact@mediwell-solutions.com.
You can submit a refund request by contacting our support team at contact@mediwell-solutions.com.
