Privacy policy

This Privacy Policy explains how Mediwell Solutions collects, uses, stores, and shares your personal information when you visit our Website or use our services.

Policy Updates

We may revise this Privacy Policy from time to time to reflect updates to our business practices, technology, legal obligations, or the way we process personal information. Any changes will be posted on this page together with the revised effective date.

Information We Collect

Information You Provide

We may collect personal information that you choose to provide to us, including:

  • Personal details such as your name, email address, phone number, billing address, and shipping address. We may also collect order information, payment confirmations, delivery details, account login credentials, and any messages or enquiries you submit to our customer support team.
Automatically Collected Information

When you browse our Website, we may automatically collect certain information through cookies and similar technologies, including:

a. Your IP address, which helps us identify your device and deliver website content efficiently.

b. Information about your device and operating system to ensure our Website functions correctly.

c. Your browser type and version, allowing us to improve compatibility, performance, and user experience.

d. Approximate location data derived from your IP address or other permitted technologies.

Information from Third Parties

We may receive information about you from trusted third parties, including technology providers, business partners, analytics providers, market research organisations, and social media platforms.

How We Use Your Information

We may use your personal information to:

  • Process payments and fulfil your orders.
  • Provide updates about your orders, account, or changes to our policies.
  • Deliver customer support and respond to enquiries.
  • Send promotional communications where permitted by applicable law.
  • Detect fraud, improve security, and protect our Website.
  • Comply with legal, regulatory, and compliance requirements.
  • Use cookies and similar technologies to improve your browsing experience.

Our Website uses cookies to enhance functionality and analyse website performance. You can manage or disable cookies through your browser settings, although doing so may affect certain features of the Website. Please refer to our Cookie Policy for more information.

Information Sharing

We may share your personal information with:

  • Trusted service providers and suppliers who help us operate our business.

  • Marketing and commercial partners where appropriate.

  • Companies within our corporate group or affiliated organisations.

  • Government agencies, regulators, or law enforcement where required by law.

We do not sell your personal information or disclose sensitive personal data without your consent unless required by law.

Third-Party Websites

Our Website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our Website and services are intended for individuals aged 18 or older. We do not knowingly collect personal information from children under the age of 18. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly. Please contact us if you believe a child has provided us with personal information.

Data Security and Retention

We implement appropriate technical and organisational safeguards to protect your personal information. While we take reasonable measures to secure your data, no method of transmission or electronic storage can be guaranteed to be completely secure. We retain personal information only for as long as necessary to fulfil contractual, legal, or regulatory obligations.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Access, correct, or delete your personal information.

  • Request a copy of your personal data or have it transferred.

  • Object to or restrict certain types of data processing.

  • Withdraw your consent where processing is based on consent.

  • Submit a complaint to the relevant data protection authority.

Contact us at contact@mediwell-solutions.com if you would like to exercise any of the rights listed above. We may request additional information to verify your identity before processing your request.

International Data Transfers

Your personal information may be transferred to, processed, or stored in countries outside your country of residence. Whenever such transfers occur, we will ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please don't hesitate to contact us.

If you need any assistance, please refer to our FAQs page, or reach out to our Customer Support team.

Store Name: Mediwell Solutions

Company Name: NOVALY LLC

EIN: 36-5088684

Company Number: 2023-001334357

Address: 5830 East 2nd StreetSte 7000 #11584, Casper Wyoming 82609, USA

Email: contact@mediwell-solutions.com

Phone: +13072247445

Customer Support Timings:

9:00 AM - 5:00 PM MST, Monday - Friday (except for Weekends)

We aim to response to all inquiries within 1 business day.